Thank you for choosing Black Bear Lodging for your stay in the Smoky Mountains!
~Registered guests must be at least 25 years of age to book with Black Bear Lodging, LLC.
~Pets are allowed, ONLY in our pet-friendly properties. There is a $50 per pet, pet fee required when booking a pet-friendly property. If you are found with a pet in a cabin without permission, you will be charged a minimum of $100.00 for the expense of carpet and furniture cleaning and flea prevention.
~Cancellation Policy: On properties from 1-4 BR's: If you cancel 14 days prior to the arrival date, you will receive an 80% refund of your deposit by CHECK! If you cancel within the 14 days prior to your arrival date, you will FORFEIT your deposit! We will allow ONE change made to your reservation and that change must be made 14 days prior to your arrival date! On 5 BR properties & up, a 30 day cancellation policy will apply. If you cancel with the 30 days prior to your arrival date, you will FORFEIT your deposit! We will allow ONE change made to your reservation and that change must be made 30 days prior to your arrival date!
~Travel Insurance: If you have included travel insurance to protect your vacation investment, please be sure to print your Description of Coverage . If you have not purchased the insurance, but are interested in all of its benefits, we encourage you to review the information on the All Seasons Travel Plan and contact us to have this valuable protection added to your reservation.
~Check-in time is 4:00 PM. (Please Note: during peak season and holidays, we will do our best to have your unit ready for check-in by 4:00 PM. However, due to high check-out volumes, we may not be able to guarantee a 4:00 PM check-in time!)
~We gladly accept Visa, MasterCard, Discover, cash or Traveler's Cheques at check-in, however we DO NOT ACCEPT CHECKS!
We appreciate your business and look forward to having you as our guest! Please call right away if you find any discrepancy in your reservation.
The Black Bear Lodging Family
Please Read Carefully:
If you have not vacated the unit by that time, you will be charged $10.00 per hour for the housekeeper's inconvenience. We feel it is not fair to keep any of our guests waiting, INCLUDING the ones coming in right after you.
THANK YOU FOR YOUR COOPERATION!
We hope that you will enjoy your stay with us!
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